Thank you for always patronizing 'ONE PIECE BASE SHOP'.
This time, due to inadequacies in our entry reception system and verification procedures, a situation occurred where some customers, despite holding valid entry qualifications, were unfortunately denied entry. We sincerely apologize for causing you to lose the opportunity to enter, despite having spent your valuable time, effort, and expense to visit us, and for the discomfort you experienced during the reception.
We are currently conducting a thorough investigation to identify customers who may have been mistakenly denied entry. We will individually contact potentially affected customers again via email. We sincerely ask for your patience and understanding while we conduct this process.
Moving forward, we are committed to preventing such incidents from recurring. We will also strive to restore your trust by empathizing with the feelings of all customers who love 'ONE PIECE' and by providing experiences that bring genuine satisfaction.
We reiterate our deepest apologies to all customers who have been inconvenienced.
BANDAI NAMCO Experience Inc.
BANDAI NAMCO Amusement Inc.